Return & Refund Policy
Effective Date: October 13, 2026
Thank you for choosing Iznori for your pet product needs. We are dedicated to offering carefully selected pet essentials that reflect our commitment to quality, functionality, and customer satisfaction. If you experience any issues with your purchase or receive an item that does not meet the expected condition, please contact our customer support team at support@iznori.com with your Order Number and the email address associated with your purchase. We encourage all customers to review the following return and refund guidelines before placing an order.
1. Damaged, Defective, or Incorrect Products
At Iznori, we strive to ensure that products from our Outdoor, Interactive Play, and Daily Care collections meet our quality expectations before shipment. However, we understand that unexpected issues may occasionally arise during handling or delivery.
If your order arrives damaged, contains a manufacturing defect, or includes a product different from the one you purchased, please notify our support team as soon as possible.
To facilitate an efficient review, we ask customers to inspect their delivered items promptly and submit a claim within seven (7) calendar days following the confirmed delivery date. This timeframe is our standard reporting period and does not override applicable statutory rights.
Please email support@iznori.com with the following information:
- Your Order Number and the email address used during checkout.
- A detailed description of the issue, including the nature of the damage, defect, or incorrect product.
- Clear photographs or a short video showing the affected item and the reported problem.
Once we receive your request, our customer service team will evaluate the submitted information and determine an appropriate resolution based on the circumstances.
Depending on the nature of the issue and applicable consumer protection requirements, we may offer a replacement at no additional charge, a partial refund, or a full refund.
2. Refund Procedures
When a refund request has been reviewed and approved, the applicable refund amount will be issued to the original payment method used to complete the purchase.
Refunds typically take approximately 7–12 business days to appear in your account after processing. The actual time required may vary depending on your payment provider, card issuer, or financial institution.
Please note that processing times outside our control may affect when the refunded amount becomes visible in your account.
3. Product Exchange Guidelines
Iznori does not provide routine exchanges for alternative products, sizes, colors, styles, or personal preferences.
If an item is confirmed to have arrived damaged, defective, or incorrect, we may arrange a replacement for the same product or corresponding variant, subject to availability and the circumstances of the claim.
Any replacement request must first be reviewed and authorized by our customer service team, without limiting remedies required by applicable law.
4. Returns Without Prior Authorization
Please do not send purchased pet products directly to our business address, warehouse, or fulfillment partners without receiving written instructions from the iznori customer support team.
Customers seeking assistance with damaged, defective, or incorrect items should first submit the required information through our official email support channel.
Packages shipped back without prior authorization may be refused or may experience delays in processing. Iznori cannot guarantee reimbursement for unauthorized return shipping expenses or responsibility for packages sent to an incorrect location.
Where a return is required under applicable consumer protection laws, our team will provide appropriate instructions to facilitate the process.
Contact Customer Support
If you have any questions about our return and refund procedures or would like assistance with a product-related concern, please contact Iznori using the information below:
- Brand Name: Iznori
- Operating Company: SwiftGoal LLC
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Business Address: 525 S Broadway
Los Angeles CA 90013
US - Customer Support Email: support@iznori.com
- Customer Service Phone: +1 678-571-6082