Shipping & Delivery

Effective Date: October 13, 2026

Thank you for shopping with Iznori. We understand how important it is to receive your pet products in a timely and reliable manner. Whether you are purchasing essentials from our Outdoor, Interactive Play, or Daily Care collections, we aim to provide a clear and convenient delivery experience. This Shipping Policy explains our order processing procedures, estimated delivery times, shipping charges, and other important information related to your purchase.

1. Order Processing Time

Once your payment has been successfully confirmed, our fulfillment team begins preparing your order. This process includes product verification, packaging, and shipment arrangements.

Orders typically require approximately three (3) business days to be processed before being transferred to the shipping carrier. Orders submitted during weekends or recognized public holidays will generally begin processing on the next available business day.

2. Shipping Fees & Delivery Estimates

Iznori offers international shipping to supported destinations through our logistics partners. After an order has been dispatched, standard international delivery usually takes approximately 10–20 business days.

Our standard shipping charge is $5.99 USD for eligible international orders.

Applicable shipping fees will be displayed during checkout before you complete your purchase.

3. Possible Shipping Delays

Although we make reasonable efforts to ensure orders are delivered within the estimated timeframe, certain circumstances beyond our control may occasionally affect transportation schedules.

These situations may include customs inspections, adverse weather, international transportation disruptions, local delivery restrictions, or unexpected carrier delays.

We appreciate your understanding when such circumstances occur and will provide available assistance with shipment-related inquiries.

4. Shipment Tracking Information

Once your order has been prepared and handed over to the designated shipping provider, a shipping confirmation email containing your tracking number will be sent to the email address provided during checkout.

You can monitor the available shipping status through the following tracking service:

  • Shipment Tracking Website: www.17track.net

Please Note: Tracking details may not appear immediately after shipment confirmation. Shipping carriers may require additional time to register package movements and synchronize tracking information across their systems.

5. Orders Shipped in Multiple Packages

Orders containing several pet products may occasionally be shipped in separate parcels. For example, items purchased from our Outdoor, Interactive Play, and Daily Care collections may be stored at different fulfillment locations.

To support efficient order preparation and delivery, these items may be dispatched individually based on inventory availability and logistical arrangements.

If your order is divided into multiple shipments, you may receive separate confirmation emails and tracking numbers for each package.

6. Changes to Orders & Shipping Details

If you need to correct your shipping address, update your contact information, or request changes to your purchased items, please notify our customer support team as soon as possible.

We recommend contacting us within 12 hours of placing your order, as fulfillment preparation may begin shortly after payment confirmation.

Please email www.17track.net and include:

  • Your Order Number and the email address associated with your purchase.
  • A clear description of the information or order details you wish to modify.

We will make reasonable efforts to accommodate your request. However, once an order has entered advanced processing or has been transferred to the carrier, changes may no longer be possible.

7. Unsuccessful Deliveries & Unclaimed Packages

If a shipping carrier is unable to complete delivery because the recipient is unavailable, the package may be held at a nearby collection facility or local postal office. The carrier may also provide instructions for arranging another delivery attempt or collecting the parcel.

Customers are encouraged to follow the carrier's instructions and collect their packages within the specified holding period.

Iznori may not be responsible for additional delivery expenses or losses directly resulting from incorrect shipping information provided at checkout or a recipient's failure to collect a package, except where applicable law requires otherwise.

8. Delayed Tracking & Shipping Assistance

If your order appears to be delayed, we recommend reviewing the available tracking information before submitting a support request.

  • Review Recent Tracking Updates: If your shipment has received a tracking update within the previous seven (7) days, it may still be moving through the normal international transportation network.
  • Request Further Assistance: If your tracking information remains unchanged for more than seven (7) consecutive days, please contact our customer service team with your Order Number and registered email address.

Our team will review the available delivery information and assist with further inquiries when necessary.

9. Lost or Missing Shipments

Iznori understands the inconvenience caused by shipments that cannot be located. If your order appears to be missing, our support team will review the tracking records and, where appropriate, communicate with the relevant logistics provider.

  • Confirmed Lost Packages: If a shipment is officially confirmed as lost during transportation, we will arrange a replacement shipment at no additional cost, or provide another remedy where required by applicable law.
  • Packages Marked as Delivered: If tracking information indicates successful delivery but you cannot locate your parcel, we recommend checking with the local carrier, household members, neighbors, or building management.

Please contact our support team if the package remains missing so we can review the situation and assist with any applicable resolution. A delivered tracking status does not exclude consumer remedies available under applicable law.

10. International Shipping & Fulfillment Locations

  • Shipping Destinations: Iznori provides international delivery to supported countries and regions. If an order cannot be fulfilled because of regional restrictions, shipping limitations, or other logistical circumstances, our customer support team will contact you and arrange an appropriate resolution, including a refund when necessary.
  • Fulfillment Locations: Our products may be prepared and dispatched through different fulfillment facilities or supply partners. Depending on product availability, order contents, and shipping destination, certain items may be shipped directly from international warehouses or manufacturing partners.

11. Additional Shipping Terms

By placing an order through the Iznori website, customers acknowledge the following shipping conditions, subject to applicable consumer protection laws:

  • Estimated Delivery Periods: Processing and shipping timelines provided on our website are estimates and may vary depending on transportation conditions and destination-specific requirements.
  • Customs Duties & Import Fees: Customers may be responsible for applicable customs duties, import taxes, VAT, or local administrative charges imposed by destination authorities when these amounts have not already been collected during checkout.
  • Accurate Delivery Information: Customers are responsible for providing complete and accurate shipping details when placing an order. Iznori may not be liable for delivery problems directly caused by incorrect or incomplete customer-provided information, except where otherwise required by law.

Contact Customer Support

If you have questions about our shipping arrangements, need assistance tracking an order, or would like additional information regarding delivery procedures, please contact our customer support team.

  • Brand Name: Iznori
  • Operating Company: SwiftGoal LLC
  • Business Address: 525 S Broadway 
    Los Angeles CA 90013
    US
  • Customer Support Email: support@iznori.com
  • Customer Service Phone: +1 678-571-6082